When debugging test runs or configuration issues, you can grant the mabl Support Team access to your workspace for assistance purposes by enabling Support access. Workspace owners can manage support access from the workspace page in the app: Settings > Workspace:
- Check "Enable support access" to allow mabl Support Team members to enter your workspace for assistance purposes.
- Uncheck "Enable support access" to remove access.
Edit Support Access from the Settings > Workspace screen.
If support access is enabled in your workspace, mabl Support Team members have the permissions of a workspace editor. Any test runs triggered by the mabl Support Team for troubleshooting purposes do not count against your quota of allotted credits.
Actions taken by the mabl Support Team appear as "@mabl.com" email addresses with a support badge next to the email address to indicate that they are part of mabl Support.
A plan details page showing activity from the mabl Support Team
You can also review mabl Support actions in your workspace's activity feed. Look for email addresses ending in "@mabl.com" with an accompanying support badge to indicate that they are part of mabl Support. While the activity feed is not an exhaustive list of all possible activities, more detailed audit logs are available upon request to mabl Support.