Verifying your email and troubleshooting

In order to create your mabl account, you must verify your email. This guide explains how different types of new users can verify their email address and offers some troubleshooting steps in case you can't find the verification email.

New trial users

When you register for a mabl trial, mabl sends a verification email to the email address you provided.

In your email, click on the button to verify your email. This button takes you back to the mabl website, where you can download the mabl Desktop App and log in.

New users invited via email

If a member of your team invited you to mabl via email, mabl sends a workspace invitation to your email address.

Open this email and click on the button to join the mabl workspace. By clicking this button, you verify your email address and are redirected to the mabl app, where you can sign up.

New users invited via link

If a member of your team invited you to mabl via link, visit the link and enter your name and email address. When you click on the Sign up button, mabl sends a verification email to the email address you provided.

Open the verification email and click on the button to confirm your account. This button takes you to the mabl app, where you can complete the signup process.

Troubleshooting

Can't find the verification or invitation email? Here are a few things to look for:

• Search for emails from [email protected] in your inbox.
• Check your spam or junk folders.

If you are looking for a verification email (new trial or invite via link):

• Search for emails with the title "Verify your email to start using mabl" in your inbox.
• Ensure you're looking in the same inbox as the email you originally provided.

If you are looking for an invitation email (invite via email):

• Search for emails with the title "You've been invited to join a workspace!"
• Ensure your teammate provided the correct email address.

Getting support

If you still can't find the email, look for the purple "Chat" button at the bottom left of the screen. Click it, start a new chat with mabl support, and tell us your email.

You can also contact us any time at [email protected]!