Confirm whether your test environment is accessible from the public internet.
Many connectivity issues arise from the fact that the test environment is protected by a firewall that blocks inbound traffic from the internet. mabl traffic originates from machines in the cloud. To test firewalled environments using mabl, you can whitelist mabl's IP addresses for inbound connections or use mabl Link to create secure tunnels through the firewall.
If you set up mabl Link and receive an error trying to connect, please confirm that the Link agent is running on a machine with Java 9 or later installed.
Note: Many mabl users are surprised by this because their local machines (the devices that they use to "train" mabl) are able to connect to the test environments via a local network or VPN.
Confirm whether your site rejects "bot" traffic.
mabl identifies itself as a "bot" when it connects to your web site. Many web sites and applications block bot traffic by default. If your environment is accessible from the internet but mabl fails to connect, you may need to whitelist mabl traffic from your bot blockers.
Verify that the right element is included in the step
If a given element is problematic in your journey, start by inspecting that element's HTML properties in Chrome DevTools. You can access Chrome DevTools from the "View" menu or by right-clicking on a given element and choosing "inspect". Once you have Chrome DevTools open, you can use the inspector to confirm
You can also review best practices for debugging failed journeys for some additional tips.
If your journey passes when run locally (via the mabl trainer) but fails when run from the mabl service
Confirm that the journey was created on a "clean" environment
Each new journey run is performed on a brand new container or virtual machine. Frequently, discrepancies between local replay and mabl runs are a result of training on a machine that already has some application state or data that is not present on mabl's pristine execution environments. In order to avoid this you can train your journeys in incognito or always be sure to clear your cookies and log out of the application before creating a journey.
Look for timing issues
Latency is highly variable for many applications and in test environments. If a particular journey or step fails intermittently, consider whether there are intermittent spikes in latency in the test environment. If so, consider adding wait steps before the failing steps to account for the spikes in latency.
You can also download detailed performance data for any journey step to get a better understanding of what's going on.
Confirm that your test environment has the capacity for mabl load
mabl executes all journeys within a plan in parallel by default. Many test environments are deployed on an infrastructure that is not designed to handle many concurrent users. If you have unexpected failures, try running journeys one at a time or sequentially. If journeys pass when run serially but not when run concurrently, either configure the plan to execute journeys sequentially or break the plan into separate plans that include a smaller number of journeys.
Remove unnecessary hovers
When you record hovers, mabl collects a large amount of hidden data and steps that may slow down the execution of your plans. Hovers are hidden in the regular test output to remove clutter. They are shown and can be deleted when training or editing a journey via the mabl trainers. You can speed up your test run by removing any unnecessary hover actions (see deleting hovers).
Replace slow steps
If some steps take considerably longer than others, consider replacing the slow ones more efficient actions. Some steps take a long time because mabl has very little information upon which to locate elements. In those cases, mabl tries to locate the element for 30 seconds using default methods before searching the page using more sophisticated heuristics (you can see details on these in the output logs). These add minutes to the run time for your journeys.
If you notice mabl consistently "searching" for a given element, consider adding a unique ID or CSS classname to the element if possible. If that is not possible, try replacing the step with an explicit search for the item (using a CSS or XPath query).
Confirm Link Agent Connectivity
When running a plan or journey that is associated with a Link Agent, ensure that it has been activated. Under Settings —> Networking, you should see an entry named with the agent you just started. The Link Agent should become Connected and show state Ready within a couple of minutes after starting it. You can also review the Link Agent FAQs for additional information that can help with troubleshooting.
Try replacing recorded hovers with CSS hovers
Given that it is challenging to record hovers precisely, we recommend using CSS selectors to find the elements that you want to include in hover steps. You can access this via the "Find Elements" option within the mabl trainer.
Used effectively, CSS selectors can reduce the likelihood that your journey will fail due to mabl hovering on the wrong element.